Privacy Policy

Effective Date: August 16, 2025

 

 

Our Commitment

At Second Origin, your privacy matters. We are a health services provider offering services in Canada and the United States. This means we comply with the strictest privacy standards under:

 

  • Canada’s PIPEDA (Personal Information Protection and Electronic Documents Act)
  • Ontario’s PHIPA (Personal Health Information Protection Act)
  • U.S. HIPAA (Health Insurance Portability and Accountability Act)

 

Your information is always kept confidential, secure, and used only with your consent.

 

What We Collect

 

We may collect:

 

  • Name, contact details (phone, email, address)
  • Information about your goals, needs, or health history
  • Service-related records (e.g., assessments, treatment notes, scheduling details)
  • Communication you provide by text, phone, email, or secure platforms

 

We only collect information necessary to provide services to you.

 

 

How We Use Your Information

 

We use your information only to:

 

  • Deliver behavior analysis and related health services
  • Schedule and confirm appointments
  • Maintain accurate service records (as required by law)
  • Communicate with you about your care

 

We do not sell your information, use it for marketing, or share it without your consent.

 

 

Confidentiality & Consent

 

Before starting services, you will sign a Service Agreement & Consent Form that explains what information will be collected, how it will be used, and your rights.

 

No services are provided without informed, written consent.

 

You may withdraw consent at any time.

 

 

Your Rights (Canada & U.S.)

 

You have the right to:

 

  • Access and receive a copy of your records
  • Request corrections or updates to your records
  • Request restrictions on how your information is used or shared
  • Request confidential communication methods (e.g., phone only, secure portal)
  • Receive an accounting of disclosures (HIPAA requirement)
  • File a privacy complaint without retaliation

 

 

How We Share Information

 

We will only share your information:

 

  • With your written consent
  • When required by law (e.g., safety concerns, court orders, licensing audits)
  • When necessary for service delivery (e.g., using secure email/text service providers, insurance billing if applicable)

 

 

Record Retention

 

Records are kept for at least 7 years after the end of services, or longer if required by law/licensing boards.

 

After this period, records are securely destroyed (shredded or permanently deleted).

 

 

Communication & Security

 

Texts, phone calls, and emails are intended only for you.

We use your phone number to send SMS messages regarding your inquiry and customer care related topics. 

 

We use secure platforms, but no system is 100% risk-free.

 

 

Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes. 

 

Second Origin: By texting us, you consent to receive messages regarding your inquiry, service request, or appointment confirmation.

 

Message frequency may vary. Message and data rates may apply.

Reply STOP to unsubscribe. Reply HELP for support.

For details, view our Privacy Policy.

 

If you prefer not to use text or email, alternate communication methods can be arranged.

 

 

We maintain administrative, physical, and technical safeguards to protect your information (HIPAA security compliance).

 

 

Privacy Questions or Complaints

 

If you have concerns, you may contact us directly:

 

Second Origin

3003 Danforth Avenue, Unit#2

Suite 1001

East York, Ontario

M4C 1M9

BIN#1001328641

289-270-8503

 

 

For Immediate assistance please click here: CONTACT US

 

 

If unresolved, you may also contact:

 

Canada: Office of the Privacy Commissioner of Canada (www.priv.gc.ca)

Ontario: Information & Privacy Commissioner of Ontario (www.ipc.on.ca)

United States: U.S. Department of Health & Human Services – Office for Civil Rights (www.hhs.gov/ocr)